Ordering Information

Standard Curtain Poles

Curtain Pole Packs, Finials, Holdbacks and extra Curtain Rings can be bought directly on this website. Pole Packs contain the necessary pole, brackets and curtain rings for a standard window. Choose Finials and Holdbacks separately from the Pole Packs to allow complete flexibility.

Bay Window Poles (back to top)

As Bay Window Curtain Poles are always a custom item, they cannot be ordered directly on the website. You will need to send us measurements specific to your bay window which we will evaluate. After you have sent us your bay information and the pole price has been confirmed and agreed, we will normally collect your payment details by phone or you can send a cheque or postal order. For more information on Bay Poles please refer to the Bay Window Poles page.

Online ordering - how to pay

Payment Terms

Full remittance is required before any goods are dispatched, unless otherwise stated. All cheques will be cleared prior to dispatch of goods. Credit card payments will be processed when goods are ready for dispatch. VAT at the current rate of 20% is included in all prices shown.

Delivery (back to top)

Delivery costs

By it's very nature ironwork is heavy, although we try to keep delivery charges to a minimum.

Smaller items will be delivered by Royal Mail, larger items by courier which will need to be signed for. Courier deliveries will be made during weekday office hours unless Saturday Delivery option is chosen. Royal Mail items will be delivered Monday to Saturday. Specific delivery dates cannot always be given with Royal Mail.

Except for particularly large orders, the £12 standard delivery will cover each consignment regardless of number of items.

Postage charges will be shown in the Shopping Basket prior to ordering.

Shipping overseas and timed deliveries

Overseas orders (back to top)

Please contact us directly if you are a non-UK resident customer. It is not always possible to ship goods to some overseas destinations and shipping costs have to be obtained separately. Overseas orders placed via the website will not be completed even if an automated confirmation email is sent.

Cancelling orders and returning goods (back to top)

Non custom items, such as Curtain Pole Packs, Curtain rings and Finials can be returned to us as long as you inform us within 7 days of receipt of goods that you wish to do so. You will need to arrange return postage back to us. Please note that the parcel and its contents are your responsibility until they reach us. We therefore recommend that you send them by registered mail, retaining proof of postage. Items must be returned to us in their original condition. The refund will include the original cost of the item plus the original carriage charge. Return postage is not refundable. Any discounts applied to the item at the time of sale will be applied to the refund. Refunds will be credited back via the original payment method, either back to your credit/debit card or by cheque.

For custom made items, such as Bay Window Poles, you can cancel your order up to 7 days after the order confirmation date. Cancelling your order after the 7 days cooling off period may incur costs which will be at our discretion. Custom made items cannot be returned to us unless they are faulty.

Please inform us of your intention to cancel an order or send back goods in writing, preferably by email.

Your statutory rights are not affected.

Returns address: The Northdowns Ironcraft Company, The Barn, Maple House, Stockbury, Sittingbourne, Kent, ME9 7QT.