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Terms & Conditions




General Terms

  • Due to the nature of the materials and the hand-made manufacture, some differences in finish and colour may occur.
  • Due to the nature of images displayed on video screens, the finishes and colours depicted in the website may appear different to the final product.
  • All sizes are approximate. If more precise dimensions are required, this must be stated at time of order.
  • We retain the right to alter prices and specification of all our products without prior notification. The prices listed on this web site supersede all earlier price lists.We cannot be held responsible for delays in delivery due to third parties. Delivery times are only an estimation, but we will strive to deliver all goods as quickly as possible.
  • All pictures © copyright The Northdowns Ironcraft Co.

Payment Terms

Full remittance is required before any goods are dispatched, unless otherwise stated. All cheques will be cleared prior to dispatch of goods. Credit card payments will be processed when goods are ready for dispatch.

Internet Security

Online payments are handled through the Google Wallet or PayPal services. You will need to sign up to the Google service if you wish to pay by card online, but you can pay with your card through PayPal without signing up. The advantage is that we, the end merchant, will never see and have no access to your card details.

Additional Options


Please do not send credit card details by unsecured email.

Returns Policy

We will refund the value of the returned item and the original delivery charges, providing the goods are in original condition. You must inform us within 7 days of receipt that you wish to return goods. Goods must be returned to us in their original condition. Please note that the parcel and its contents are your responsibility until they reach us. We therefore recommend that you send them by registered mail, retaining proof of postage. Goods are returned at your expense. This does not affect your statutory rights. The return address is: The Northdowns Ironcraft Company, Chestnut Cottage, Bimbury Lane, Maidstone, Kent ME14 3HY

Custom made items, such as Bay Window Curtain Poles, are not refundable or exchangeable unless they are faulty or damaged in transit.

Any refund will be credited back to the payment card or payment service (Google Wallet) used to make the purchase. Refunds will be paid by cheque only if the original payment was made by cheque.

You have a 7 working day cooling off period before delivery if you have ordered a custom made product that you no longer require. If you cancel an order after this time you may still be liable for the full cost (at our discretion). Your statutory rights are not affected. Non custom made items, such as Curtain Pole Packs, can be cancelled at any time before delivery.

Privacy Policy

Any contact or personal information we gather in the course of our dealings with customers is not sold or passed on to any third party. We may use contact information to inform customers of new products and offers. If you wish to have your details removed from our database please contact us directly.

The information we collect from our customers is used for the purpose of carrying out the order transaction in hand. We may collect customers' addresses and credit/debit card details so that orders can be processed. This info will not be passed on to third parties. This website uses cookies, which are small text files stored on your computer, to temporarily store information that the user submits into forms in order to make order processing a simpler task. You can disable the cookie function in your browser to block their use, however, this will affect the functionality of the website and will stop you from being able to buy directly online.

We may also record tracking information of people visiting the website which is used ultimately to improve the functionality of the website for visitors. This information might include IP addresses, browser information, computer platform, pages visited, etc. Specific information about the user is not known to us unless the user explicitly sends this information to us in a web form when ordering or making enquiries. Please contact us if you require more detailed information.

This website also uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Bay Window and Standard Curtain Poles

It is the responsibility of the customer to take accurate measurements for Bay Poles. If you do not feel capable of doing this please get help or employ a qualified trades person. The fitting of all curtain poles is the responsibility of the customer. You will need to employ a suitably qualified installer at your expense if you cannot undertake this work. It is the responsibility of the customer to check the suitability of the pole for their desired curtains. It is preferable to install the pole before purchasing or having curtains made if possible.

Northdowns Ironcraft will produce the Bay Window Curtain Pole to fit as accurately as possible the measurements and specifications as shown in the pole diagram and itemised quotation agreed in the order. If, after meeting these requirements, the pole does not fit the bay or is otherwise deemed unsuitable, it is not the obligation of Northdowns Ironcaft to provide replacements or alternatives or otherwise rectify any problems unless they are the result of our own error. We will always endeavour to help with any problems encountered but will only provide this help as a courtesy which will be at our discretion. Please note that fitting problems are very rare and there is usually tolerance in the pole and with the adjustable brackets that allow for measuring discrepancies. It is usual that most inaccuracies are discovered at the diagram stage.



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