Terms & Conditions
Full remittance is required before any goods are dispatched, unless otherwise stated. All cheques will be cleared prior to dispatch of goods. Credit card payments will be processed when goods are ready for dispatch.
Online payments are handled through the Google Wallet or PayPal services. You will need to sign up to the Google service if you wish to pay by card online, but you can pay with your card through PayPal without signing up. The advantage is that we, the end merchant, will never see and have no access to your card details.
Please do not send credit card details by unsecured email.
We will refund the value of the returned item and the original delivery charges, providing the goods are in original condition. You must inform us within 7 days of receipt that you wish to return goods. Goods must be returned to us in their original condition. Please note that the parcel and its contents are your responsibility until they reach us. We therefore recommend that you send them by registered mail, retaining proof of postage. Goods are returned at your expense. This does not affect your statutory rights. The return address is: The Northdowns Ironcraft Company, Chestnut Cottage, Bimbury Lane, Maidstone, Kent ME14 3HY
Custom made items, such as Bay Window Curtain Poles, are not refundable or exchangeable unless they are faulty or damaged in transit.
Any refund will be credited back to the payment card or payment service (Google Wallet) used to make the purchase. Refunds will be paid by cheque only if the original payment was made by cheque.
You have a 7 working day cooling off period before delivery if you have ordered a custom made product that you no longer require. If you cancel an order after this time you may still be liable for the full cost (at our discretion). Your statutory rights are not affected. Non custom made items, such as Curtain Pole Packs, can be cancelled at any time before delivery.
Any contact or personal information we gather in the course of our dealings with customers is not sold or passed on to any third party. We may use contact information to inform customers of new products and offers. If you wish to have your details removed from our database please contact us directly.
We may also record tracking information of people visiting the website which is used ultimately to improve the functionality of the website for visitors. This information might include IP addresses, browser information, computer platform, pages visited, etc. Specific information about the user is not known to us unless the user explicitly sends this information to us in a web form when ordering or making enquiries. Please contact us if you require more detailed information.
It is the responsibility of the customer to take accurate measurements for Bay Poles. If you do not feel capable of doing this please get help or employ a qualified trades person. The fitting of all curtain poles is the responsibility of the customer. You will need to employ a suitably qualified installer at your expense if you cannot undertake this work. It is the responsibility of the customer to check the suitability of the pole for their desired curtains. It is preferable to install the pole before purchasing or having curtains made if possible.
Northdowns Ironcraft will produce the Bay Window Curtain Pole to fit as accurately as possible the measurements and specifications as shown in the pole diagram and itemised quotation agreed in the order. If, after meeting these requirements, the pole does not fit the bay or is otherwise deemed unsuitable, it is not the obligation of Northdowns Ironcaft to provide replacements or alternatives or otherwise rectify any problems unless they are the result of our own error. We will always endeavour to help with any problems encountered but will only provide this help as a courtesy which will be at our discretion. Please note that fitting problems are very rare and there is usually tolerance in the pole and with the adjustable brackets that allow for measuring discrepancies. It is usual that most inaccuracies are discovered at the diagram stage.